“Your call is important to us”: How Corporate PR Undermines Trust in Corporations
Arguably, the PR industry is generally getting better at conveying the “right” messages to the right audiences at the right time. Yet, the sphere of distrust continues to expand, and messages often fail to achieve resonance, as the latest trust surveys illustrate. But this shouldn’t surprise anyone since many “messages” are not worthy of trust or even serious consideration. Read the rest of this entry »